Help Center

No returns or exchanges

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Please email contact@fiftykarats.com with the subject 'Returns' and include your order number, name and the reason for the return.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Apple Pay & PayPal.
  
• A confirmation email will be sent once the purchase has gone through.
  

Note that additional exchange fee may apply if your currency is other than US dollars.

Shipping Destinations

• We ship both locally and worldwide.
• The prices we quote do not include any import/customs duties and tax charges applicable to your order.

Shipping Times

(Updated April 1, 2020)

• Please allow 5-8 business days for shipping. (Please note that these are estimated delivery times only, therefore Fifty Karats is not guaranteeing shipping dates).
  
  

Shipping Cost

• Full price will be displayed at checkout.
  

International Orders (OUTSIDE OF NORTH AMERICA)

• Shipping and handling charges for overseas orders are based on the destination country and the merchandise you order.
• Please note: the prices we quote do not include any import/customs duties and tax charges applicable to your order.
  

WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS AND/OR DUTIES & TAXES APPLIED TO YOUR ORDER.

• Yes, we do ship Internationally. Shipping locations can be found at checkout.

• Shipping addresses can only be changed if the order has not yet been shipped. Email contact@fiftykarats.com to update your shipping address. Always double check all shipping information before checking out.

Where can customers can track their orders?

• Once shipped, you will receive an email notification with your tracking number included.

Is it possible to change the order and how it can be done?

• Orders cannot be changed once they have been placed.
  

If a customer received only part of the whole order, what should be done?

• Please contact contact@fiftykarats.com for an update on the remaining package(s).

Contact

contact@fiftykarats.com